RESUME

Diane A. Brown

Cheyenne, Wyoming

Cell:  970-286-8309    browndiane55@yahoo.com

 

Business and Clerical Skills

Public Relations

·        Friendly, outgoing personality with ready smile

·        Familiar telephone skills

·        Problem solving and customer satisfaction

·        Respect for elderly and disabled

·        Liaison

·        Publications and advertisements

Organization

·        Experience with computer and hard copy files

·        Prioritizing and dependable task management

·        Neat, orderly, creative time saving

Office Skills

·        Multi line phones, faxing, emailing, attachments

·        Computer operation, Have used Word, Access, Excel

·        Correspondence, messages

·        Copying,  flyers, memos, calendars, news letters

Additional Skills

·        Digital Photography / editing

·        Writing, speaking, presentations

·        Fair Spanish

 

Merchandiser                                                 Mar 2009 –  Apr 2010

N.W. Cardco Distributing, Inc.                        Part-time
3003 Northup Way, Ste 202

Bellevue, WA  98004                                   
425-867-5200

Responsibilities:  Merchandise and order greeting cards, gift bags, party supplies and other related items at two shopping locations.

Home Healthcare Aide                                   Aug 2007 – Oct 2008 P.A.C.E.                                                              Part-time
312 Duryea St

Raymond, WA 98577                      
360-942-5756

Responsibilities:  Personal care, meal preparation, housekeeping and general companionship.  Reason for leaving: Client moved to Alder House

Customer Service Agent                                  Oct 2006 – Dec 2006

Center Partners                                                    Full time                                              

1690 International Way
Idaho Falls, ID  83402
208-542-8300

Responsibilities:  Set up new accounts, discuss available products and pricing, accept payments, resolve customer problems and concerns.

Sales Coordinator                                                May 2006 – Aug 2006

Goettl’s High Desert Mechanical                        Full time
4690 Old Highway

269, Camp Verde, AZ 86322
928-567-2200

Responsibilities:  Coordinate the sales and follow-through of all Retro-fit H.V.A.C. sales leads of a residential or commercial need. Develop record keeping excel spread sheets to record and monitor statistics of salesman.  Update and track sales progress on internet.  Monitor and check contracts for proper calculations, and type proposals for all sales activities.

Records Secretary                                                Jun 2005 – May 2006

Westcott Funeral Home                                         Full time                      

1013 E. Mingus Ave,

Cottonwood, AZ 86326

928-634-9566

Responsibilities:  Accurately recording family information, and notifying funeral home personnel of family needs. Maintaining and adding records in computer data base.  Correctly typing and filing death certificates with the county office in a timely manner. Maintaining case files

Customer Service/Retention                                Sept. 2003 – Apr 2004

Center Partners (Qwest Division)                         Full time

4401 Innovation Dr.,

Fort Collins, CO 80526

970-226-2500

Responsibilities:  Resolve customer concerns when calling in to disconnect their cellular service.  Retain customers by overcoming challenges, explaining details, offering alternative plans, incentives, and free services.

Additional Positions

Clerk, Motor Vehicle Department          6 Months      Weld County              Greeley, CO

Para Legal Assistant                                6 Months      Law Office                  Greeley, CO

Administrative Assistant                          1 year            Protech Electronics    Greeley, CO

Sales Associate/Manager Assistant      1 year +        Radio Shack          Aberdeen, WA